Reserving a Public Computer at The Indianapolis Public Library
There are a limited amount of public computers available to the public at the Glendale branch of the Indianapolis Public Library. When a computer is not available, an individual must wait around the library without receiving any notice of when one will become available for use.
A 52-year-old woman who uses her TracFone as her primary means of communication. She needs to use a public computer at her local library, the Glendale branch of the Indianapolis Public Library, to check her email and to stay up-to-date with her social networks.
She desires to be able to reserve a computer in advance, utilize her time at the library, and ultimately use a public computer.
HOW MIGHT I...
How might I improve the experience of reserving a public computer at the Glendale Branch of the Indianapolis Public Library?
An iPad app that will enrich the experience of accessing a public computer that will help users achieve greater time efficiency. By allowing them to reserve both a computer and time slot ahead of time, it will remove the need of having to come into library and wait for a public computer to become available. This would dramatically improve the Glendale Branch of the Indianapolis Public Library’s customer satisfaction.
She views an iPad on the table that asks her to swipe her library card in order to reserve a computer. Lori takes her library card out of her purse. As she swipes her card in the built-in card reader, she sees that the iPad is pulling up her information.
The interface on the iPad presents her an option to reserve a computer for either 20 minutes or 180 minutes. Lori chooses the Express button for 20 minutes. She will have plenty of time to check her email and her social networks.